A mi me ha soplado 730 € desde agosto que les vengo reclamando y nada no ha habido manera, y eso que al principio no desconfiaba tanto porque me atendian telefónicamente y con empatia, pero nada ESTO HA SIDO UNA ESTAFA y dudo poder recuperar la pasta que pague por transferencia... si es que quien me manda.... es la primera vez que sufro una estafa de este tipo. He puesto denuncia en la policia y enviado a la oficina del consumidor europeo la reclamación. Os pego aqui la ultima comunicación que se dignaron en contestar... El Marcus ese que se ha ido a Tailandia con todo nuestro dinero debe estar viviendo de lujo a nuestra costa. Yo me apunto a la demanda colectiva que estáis promoviendo con la abogada de Berlin
Dear valued customer,
Your open support request/ticket will be closed. Please take note of the following e-mail, which was sent to you as a separate e-mail, at a time when there were still open cases in the system.
In the event of all cases having been settled on your side, please ignore this e-mail.
Sincerely
Your team at Telco-Tec
Dear valued Customer,
You are receiving this e-mail, since you are registered as a customer with our merchandise planning and control systems, who either is still waiting for ordered and paid for goods or for an order with a legitimate refund claim of the purchase price.
For reasons of currently serious problems due to a far too large inventory accrued by cancellations and goods purchased, as well as due to blocked payments made and ensuing contiguous delivery issues, and because of a large number of unsettled cases, there will be a further delay, unfortunately, in the delivery of your ordered articles and your cancellation repayments, respectively.
We will endeavour to settle all cases by the Christmas holiday season, and would like to offer our apologies for these inconveniences in all due form assuring you at the same time you having an enduring claim that we will meet by any means.
We would like to comply with the purchase agreement concluded with you and for this reason; we have permuted our www.expo-tec.com platform. As from now, there will only be articles for sale on this platform, which will not need to be procured from our central warehouses or suppliers, but are directly in stock at our distribution warehouse in Berlin, and may thus be dispatched within 2 days.
Should you find - on www.expo-tec.com - an alternative article for the article you have ordered being within the scope of your amount paid and would you like to have this sent to you instead of the article you have ordered originally, we would reward this with a credit note amounting to 5 %, since this would be of great help and relief for us.
This means, should you have paid € 1000 for your article ordered originally, your alternative article may cost € 1050. In such an event, we would issue a credit note amounting to € 50 directly after receiving your order, and would dispatch the article directly. Should your desired alternative article have a higher retail price, we would dispatch this article directly just the same. The difference to be paid by you would be paid Collect On Delivery. There will be no need for you to make another pre-payment. In the event of ordering an alternative article, please tick the “Payment from my credit balance” form of payment during the ordering process.
In the past, we tried to tackle our problems by means of problematic telephone accessibility and very delayed replies to support requests. This project, which in parts was highly cost intensive, did not work in this situation, unfortunately, and we are facing the same issues like 3 months ago.
We implore you to create one support request only, and assure you that we will process and answer it as quickly as possible. In the event of several hundred customers creating several support requests, the processing of all requests will be dramatically delayed and a timely handling of these will again become impossible.
Due to the current situation, support request by telephone cannot be handled anymore, since all staff of our support centre are engaged handling written support requests.
We assure you to meet all requests. Be it by carrying out a refund, i. e. a repayment, or by direct dispatch of the article.
This letter shall not represent “delaying tactics”; it is rather an honest and serious statement that we will meet our commitments due to the purchase agreement concluded with you.
Unfortunately, the settlement of all cases cannot be achieved at once and takes time.
Our company has initiated all steps and implemented a stringent cost saving plan.
These cost savings have had repercussions on our own brand, on our retail store and on maintaining our support centre as well. As from now, all support work will be done by our in-house staff and longer processing periods will have to be anticipated. However, we would like to point out once again: Each case will be processed and will be settled to the customers’ satisfaction.
In the event of further questions, please do not reply to this e-mail message, but please issue ONE support request at our Helpcenter, or please send ONE e-mail to [email protected]. As of today, all support requests will be closed in the system. In order to prevent inadvertent closing of your requests, we therefore ask you to submit necessary requests only as from Saturday 29th November 2014, 12:00 hrs. By this time the support system will have been cleaned and we may begin to handle all requests, one after the other as they come in.
Once again we would like to apologise for these circumstances and ask for your patience and understanding.
Sincerely
Your team at Telco-Tec